PRIVACY POLICY

This company website is operated by IT Stress Free Ltd. trading as Quite Laterally, Bewdley Business Centre, Riverside North, Bewdley, Worcestershire, DY12 1AB.

IT Stress Free Ltd (‘we’ or ‘us’) is a ‘data controller’ for the purposes of The General Data Protection Regulation (GDPR).  In other words, we are responsible for, and control the processing of, your personal information.

Personal information provided by you
We collect personal information about you (such as your name, address, telephone number) when you purchase products or services from us. We also collect personal information when you contact us or send us feedback.

Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her personal data.
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of e.g. quality assurance, training, fraud prevention and compliance.

Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

From time to time, we would like to send you information by post, email, telephone, text message (SMS) or automated call about our products and services which may be of interest to you.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes and you insert personal details.

If you have consented to receive such marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.

We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will use technical and organisational measures to safeguard your personal data, for example:
• We store your personal data on secure servers

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
• Email, call or write to us (see ‘How can you contact us?’ below)
• Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• Let us know the information you want a copy of, including any account or reference numbers, if you have them
We may charge a small fee of £10 for this service.

Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
• Email, call or write to us (see ‘How can you contact us?’ below)
• Let us have enough information to identify you (e.g. account number, user name, registration details), and
• Let us know the information that is incorrect and what it should be replaced with

Please contact Jon Duigenan our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email to Jonduigenan@quitelaterally.co.uk or write to us at Bewdley Business Centre, Severn House, Riverside North, Bewdley, Worcestershire, DY12 1AB or call us on 0800 644 43 42.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.